Privacy Policy

Effective Date: 25/06/2025

Cap Security (caplock.uk) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way. This Privacy Policy explains how we collect, use, and store your data when you interact with us.

1. Who We Are

Cap Security
Website: https://www.caplock.uk
Business Owner: Brian Pope
Email: [Insert Contact Email]
Phone: [Insert Business Phone Number]

2. What Information We Collect

We may collect the following information:

Personal Details: Name, email address, phone number, address (when booking a job).
Business Details: If applicable, company name and job location.
Technical Data: IP address, browser type, time zone, and cookies (through website analytics).
Communications: Emails or messages you send us via forms, email, or phone.

3. How We Collect Your Data

We collect data in the following ways:

When you fill in a contact or booking form on our website.
When you call, email, or message us to request services.
Automatically through cookies and website analytics tools like Google Analytics.

4. Why We Collect Your Data

We use your information to:

Respond to your enquiries or service requests.
Provide locksmith services, including job confirmations and invoicing.
Improve our website and services through analytics.
Comply with legal obligations (e.g. HMRC records for invoicing).

5. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract – to provide the locksmith service you've requested.
Consent – for marketing (if you opt in).
Legal obligation – to maintain records as required by law.
Legitimate interest – to improve our services and protect our business.

6. Data Sharing

We do not sell your data. We may share data with:

Trusted third parties (e.g. website hosting providers, Google Analytics).
Government bodies or legal authorities if required.

All third parties are required to respect your data and comply with UK data protection laws.

7. How Long We Keep Your Data

We keep personal data only as long as necessary:

For customer records: Up to 6 years (for HMRC/legal compliance).
For enquiries not resulting in services: Up to 12 months.
For marketing (if opted in): Until you unsubscribe.

8. Your Rights

Under the UK GDPR, you have the right to:

Access the data we hold about you.
Correct any inaccuracies.
Request erasure (in certain circumstances).
Object to or restrict processing.
Lodge a complaint with the ICO (Information Commissioner’s Office).

To exercise your rights, please contact us at [Insert Email Address].

9. Cookies

We use cookies for functionality and analytics. By using our site, you consent to cookies. You can manage cookie preferences in your browser settings.

10. Changes to This Privacy Policy

We may update this policy occasionally. We recommend reviewing it from time to time. Updates will be posted on this page with the new effective date.

If you have any questions about this policy or how we handle your data, please contact us:

Email: info01635 868318
Address: 101a Park Lane, Thatcham, RG18 3BZ